PUMARetail Ascent
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COMING SOON

Every Store. Every Role. One Learning Journey.

The Store Team Learning Hub will bring induction, role-based e-learning, operational certification, coaching and career development into one connected experience for frontline retail teams.

From an employee's first day to their next role, every stage of development will become visible, structured and actionable.

Explore the Future Learning Journey View the Product Roadmap

Learning and coaching records support employee development and do not replace formal HR governance, managerial judgment or local employment processes.

Developmental insights only — not automated employment decisions.

The employee journey

From first day to next role

A single continuous journey — connected by learning, coaching and progression.

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Planned Capability

Twelve core modules

A connected library covering the full frontline learning surface — from first day to leadership development.

Concept Preview

How it could look and feel

Illustrative previews of the planned experience. No real employee information is shown.

Concept Preview

Mobile microlearning lesson

3-minute knowledge drop on your phone
Product Knowledge
NITRO Foam · 60-second refresher
02:00 / 03:00Lesson 2 of 3
Concept Preview

Role-based learner dashboard

Sales Associate view
Today's learning
Selling Skills · Level 2
Progress
64%
Assigned
8
Overdue
0
Certified
5
Fitting-room serviceDue Fri
Loyalty programme basicsNew
Q4 Campaign briefingAssigned
Concept Preview

New-joiner onboarding checklist

Day 3 of 90
Onboarding progress3 / 6
  • Welcome video
  • Code of conduct
  • Health & safety briefing
  • POS system access
  • First store walkthrough
  • 7-day check-in with manager
Concept Preview

Certification progress ring

Sales Associate certification
78%
Modules complete7 / 9
Practical observationPassed
Manager sign-offPending
Recertification dueIn 11 months
Concept Preview

Store Manager team-learning dashboard

Team of 14
Compliance
96%
Certified
9/14
Overdue
3
Coaching
6
Sales Associate · 682% capability
Cashier · 371% capability
Stockroom · 355% capability
Visual Merch. · 290% capability
Concept Preview

Store skills heatmap

Illustrative — 5 stores × 5 capabilities
JKT-01
JKT-02
BDG-01
SBY-01
DPS-01
Selling
90
70
60
80
50
Ops
80
60
90
70
60
Product
60
80
70
50
90
Compliance
90
90
80
90
70
Service
70
60
50
80
40
Low
High
Concept Preview

Coaching & development-plan timeline

10-week illustrative view
  • 1
    Wk 1
    Coaching
    Skills-gap discussion
    Store Manager
  • 2
    Wk 2
    Learning
    Assigned: Fitting-room service microlearning
    System
  • 3
    Wk 3
    Practice
    Observation — customer engagement
    Assistant Manager
  • 4
    Wk 5
    IDP
    Development plan checkpoint
    Store Manager
  • 5
    Wk 8
    Certify
    Practical assessment · Passed
    Store Manager
  • 6
    Wk 10
    Progress
    Readiness discussion — Senior Associate
    Area Coach
Strategic value

One Connected Store Development System

For Employees

Clear expectations, visible learning progress and transparent development pathways.

For Store Managers

One place to assign learning, coach performance and build team capability.

For Retail Leaders

Better visibility of capability, compliance, certification and development priorities.

For the Business

A scalable and consistent approach to frontline capability across stores, markets and partners.

The vision

From First Day to Next Role

The Store Team Learning Hub will connect every stage of frontline development — induction, learning, practice, certification, coaching and career progression — in one structured experience.

7
Employee Journey Stages
12
Core Learning Modules
1
Connected Store Development System
View the Roadmap Explore the Current Academy

This page represents the current product vision. Scope, sequencing and functionality may evolve based on pilot feedback, business priorities, HR governance and local requirements.